Chip Conley

Your painful life lessons are the raw material for your future wisdom.

If we're as big as we're going to be three years from now, I promise you we're going to be regulated. I promise you we're going to be paying occupancy taxes. Let's take some proactive steps.

I want you to start the meeting with the following... let's get really clear on what both, what's the intention of this iteration that we're doing on the product? What defines success, and what do I want to get accomplished in this meeting?

There was a sense that Brian assumed everybody else was going to work at the same pace and duration, and he still has this issue... his point of view is like, 'Hey, we're having a meeting in the office tonight at 10 o'clock, be there.'

Everyone's talking about, 'We got to make the product better. We got to optimize this button, and improve conversion, and product, product, product.' Isn't the product the homes and the apartments?

Show up with curiosity and a passionate engagement for what you do, and people won't notice your wrinkles as much as they'll notice your energy.

I just said, 'Listen, let's get some older people who are hosts in here' to see how well they will be versed in managing their listing purely on mobile.

Your painful life lessons are the raw material for your future wisdom.