Julie Zhuo

You want to diagnose with data and treat with design. Data is not a tool that's going to tell you what you should build.

The first is defining the goal and defining the outcome and being really, really crystal clear on what does success look like. If you ask a company to do this, we'll know that this is challenging for humans.

I don't actually think a lot of the fast growing companies are using data well at this point. These companies are totally getting by on just good instincts and good vibes, but what always happens is eventually things stop growing.

We need to dissolve the boundaries of these traditional roles and call ourselves builders. I'd love for us to get to the world where that's the title.

Emotional regulation is still really, really, really important. That's probably the thing that I think about the most in terms of what I want my kids to learn.

The best way... The first tip on getting feedback or delivering hard feedback is first go and actually establish that our relationship is one in which we value each other's contribution, we want to help each other grow, and therefore we're going to be the kind of people that want to give feedback to each other every week.

For example, we thought we would need a bunch of product managers. It's turned out that actually if you don't have a product manager, I find that sometimes when you have a designer or a product manager, and let's say I'm an engineer, then when I have a problem, my default will be to delegate that to them.

You want to diagnose with data and treat with design. Data is not a tool that's going to tell you what you should build.

Figuring out how to boil it down so that an agent can really understand what success and failure looks like is a lot of the game.

Win-win, I think about that all the time in my mind. My job is to figure out how to create win-wins. If you start thinking that my getting better outcomes has to come at the expense of somebody else losing something, it's very difficult to come up with a strategy or to truly be successful.

Every strength is its own weakness, and every weakness is a strength. There's no such thing as you're going to somehow get every dimension to be 100%.